Privacy Policy
Last updated: February 4, 2026
Introduction
zupconnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser-based calling service. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
When you create an account or use our Service, we may collect:
- Email address
- Name (if provided)
- Phone numbers you call
- Payment information (processed securely by Dodo Payments)
- Account credentials
Usage Information
We automatically collect certain information when you use our Service:
- Call logs (duration, time, destination)
- Device information (browser type, operating system)
- IP address
- Usage patterns and preferences
How We Use Your Information
We use the information we collect to:
- Provide and maintain our calling Service
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve our Service
- Detect, prevent, and address technical issues
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist in providing our Service (e.g., Dodo Payments for payments, Twilio for telephony)
- Legal Requirements: When required by law or to respond to legal process
- Protection: To protect the rights, property, or safety of zupconnect, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this policy. Call records are retained for up to 12 months for billing and service quality purposes. You may request deletion of your account and associated data at any time.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your data
To exercise these rights, please contact us at privacy@zupconnect.com.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For more information about our use of cookies, please see our Cookie Policy.
Third-Party Services
Our Service integrates with third-party services that have their own privacy policies:
- Supabase: Authentication and database services
- Dodo Payments: Payment processing
- Twilio: Voice calling infrastructure
We encourage you to review the privacy policies of these third-party services.
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@zupconnect.com or visit our Contact page.